Refund Policy
At West Side Pixels, we strive to ensure your satisfaction with our services.
Our refund policy is designed to provide you with a clear understanding of the
circumstances under which you may be eligible for a refund.
Lead Generation Services: Refunds for lead generation services will be considered on a case-by-case basis. We are committed to addressing any issues and concerns to ensure your satisfaction.
Service Non-Delivery: If, for any reason, we fail to deliver the agreed-upon services, you may be eligible for a refund. Please contact us promptly to report any such issues.
No Refunds on Change of Mind: We don’t refund money due to a change of mind or circumstances beyond service delivery.
Refunds After 20% Project Completion: Please note that no refunds will be catered after 20% of project completion.
To request a refund, please contact us at [email protected] or 1 662-228-5105 within 3 days of the service issue. Provide detailed information about the problem, and our team will review your request and respond you in 2 business days.
We understand that situations may arise where you may initiate a charge back through your payment provider. However, we kindly request that you follow our refund policy before pursuing a charge back.
Contact Us: Before initiating a charge back, please reach out to us at [email protected] or 1 662-228-5105 to discuss any issues or concerns. We are committed to resolving problems to your satisfaction.
Resolution Attempts: We will make reasonable efforts to address and resolve any issues you may have. Our goal is to provide a satisfactory solution and avoid the need for a charge back.
Charge back as Last Resort: If, after our attempts to resolve the issue, you remain dissatisfied, and a charge back is still necessary, we understand. However, we encourage open communication and will work diligently to understand and address your concerns.
If you have any questions, concerns, or requests regarding our refund policy or charge backs, please contact us at 1 662-228-5105 or [email protected].
We appreciate your understanding and cooperation.